Shipping Policy

1. Cost

We offer free ground shipping on all RTHMFit.com orders with a subtotal value of $25 or more, after any promotions or discounts are applied.

2. Canadian Delivery and Dispatch Times

Complimentary Shipping: Orders within Canada are processed within 1 business day and typically delivered within 2-5 business days, depending on the chosen delivery service. Orders placed by 1 pm are usually shipped the same day.

Please allow up to an additional 5 business days for delivery during peak periods or unusual circumstances (e.g., holiday seasons). Always check your tracking information for updates. Our express services are generally less affected by delays.

If your item has not arrived within 14 business days (for free delivery), please contact us.

Express Shipping ($5.99): For express shipping, your order should arrive within 1-2 business days (excluding weekends). Orders placed after 1 pm will be dispatched the next business day, adding an extra day for delivery. Deliveries to remote areas may take an additional day.

Some products may have different shipping charges. Our checkout process will reflect the expected delivery times. Non-tracked orders still provide proof of delivery.

Orders placed before 1 pm (excluding weekends and public holidays) are packaged and shipped the same day where possible. Orders placed after 1 pm on Friday will be processed on the following Monday.

Orders with incorrect or insufficient information will take longer as we gather the correct details.

Once orders are in transit, we cannot modify address details or control delivery times, and therefore cannot be held responsible for late deliveries.

3. International Shipping Details

North America: All orders to rest of North America are sent via a tracked and signed service, requiring a signature upon delivery. Delivery times are approximately 3-14 business days. Allow an additional 10 business days for potential delays due to high demand or unusual circumstances. Always check your tracking information. If your item has not arrived within 24 business days, please contact us at info@rthmfit.com.

Customs Fees:There are no customs charges for Canadian customers. International customers may incur customs or import fees once the parcel reaches its destination country. These charges are the recipient's responsibility. RTHMFit Inc. does not collect or handle these fees. Contact your local customs office for more information. If the customer refuses to pay customs charges, shipping costs will be deducted from the refund.

4. Modifying Delivery Address

To change your delivery address, contact us immediately at info@rthmfit.com before the order is dispatched. Please note that customer service responses may take a few days and may not change your order immediately.

5. Order Cancellation Policy

If you change your mind before receiving your order, we can accept cancellations before the order is dispatched. If the order has already been dispatched, please refer to our refund policy.

6. Product Availability Issues

If a product you ordered is out of stock, we will contact you with alternative options for colors, sizes, or styles. If none are acceptable, we will provide an anticipated delivery date. If this is also unacceptable, we will confirm the order cancellation and issue a full refund.